Your website is your first impression. It's often your first and sometimes only chance to attract new business online. Having a sleek-looking and functional site design will attractively display your company after a search engine directs them to your site. Your website doesn't have to be the most intricate ever designed, but it shouldn't be a treasure hunt for consumers to find out information about your company. Whether it's good or bad, here are four things your website is telling visitors.
If your business is trustworthy and professional
Like I said in the first paragraph, your website is often your first impression with prospects. Prospects are less likely to call to learn more about a business. According to Search Engine Journal, 88.1% of US internet users ages 14+ browsed or did research on products online in 2012. Regularly updated content lets prospects know you're in business and you're prepared for their Internet visit. It shows you care. The modern consumer is cautious about what they view online. Internet scams have contributed to this attitude. Your website should be as personable as possible, so prospects feel like you're a professional company and worth their business.
Your attention to detail
Just having a website isn't enough. You might've thrown together a basic website just to get started and haven't chosen to upgrade to something better for a million different reasons. Think about your website like a proposal. You wouldn't submit a proposal to a client that has errors, is hard to read and lacks the content needed to choose your business. You've got a lot on your plate running a business, but your site or lack of a site could be restricting your growth. If your website is old, poorly designed or lacking updated information customers will think that's how you treat your business.
Your level of success
If I attempt to visit a company's website and it doesn't exist or it's an absolute mess, I keep searching until I find a business in that field with a website. If these statements apply to your business, you're inadvertently sending negative messages to prospects. In the mind of the consumer, every successful business has the ability to maintain an easy and functional site.
Your attention to customer service
Bad, old and plainly designed websites miss out on the opportunity to relate to their customer. You can show them they're not just a customer number with a personal touch on your website. Home builders can exhibit happy families that end up owning homes they constructed. Manufacturers can highlight how their website utilizes software solutions that reduce data errors and streamlines customer ordering. Be one step ahead of your competition and ensure that your online activity is creating an environment that encourages sales.
Let The HVAC Girl take your website woes off your hands. Contact us for more information on how our software technology can easily assist your business in maintaining a more positive digital presence.
Julie Short - The HVAC Girl - marries mechanical engineering with marketing to bring insight for manufacturers and manufacturers reps for online marketing. The HVAC Girl partners with WebRevelation to bring manufacturers and the HVAC industry powerful online solutions.